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Frequently Asked Questions
I have a question…
If you have questions about Manage Diamonds, the sign up process, or just want to chat with a human before you open your account, email us anytime at sales@managediamonds.com.
Are my data and information safe?
Definitely. We protect all of our accounts with latest industry standard encryption and work with the highest quality hosting companies make doubly sure your information is protected. Additionally, we constantly backup data and store redundant copies so you don’t have to worry about losing anything ever again.
Do we need to purchase any server hardware?
As Manage Diamonds is a web based inventory management system, your data resides in the cloud. You do not need to buy any special hardware. All you need is a computer and internet connection.
Can I change plans at any time?
Indeed you can. You can upgrade, downgrade, or change your billing cycle at anytime. You will never need to worry about excess fees as we will prorate your account when you upgrade.
I want to have a new app for my business. Do you provide services for that?
Yes. Our team will work with you to develop your customized mobile app and create a brand for your business.
Is the mobile app secure?
100%. All the critical information is encrypted and your data is visible only to the people you have provided access to.
How long will it take before my app is ready?
You can go live with your app on both iOS and Android App stores in less than two weeks of time.
Can I send latest offers to my customers through app?
Yes you can. With MDConnect app, you can send the notifications to customers for new stock arrival, special festival offers and more.
Can I see my inventory when I do not have access to internet?
Why not. With MDMobile app, you can view your item details even when you are offline.
I have a huge inventory. It takes too long to answer customer inquiries and sometimes I lose sales. Is there a way to handle the customer inquiry quickly?
Sure. With our RFID solution, you can just scan the tag and instantly provide all the item details to your customer. You can share item details via WhatsApp, iMessage & more in real-time.
Can your software help with stock count and data accuracy?
The process of manual inventory count is prone to human errors. We offer you RFID solution to fully automate the process and ensure accuracy.
It takes me two days a week to finish my inventory count manually. Can I speed up the process?
Absolutely. With Manage Diamonds’ RFID solution, you will be able to count around 1000 inventory items in 5-7 minutes.
I attend trade shows regularly. Do you provide any service which can enable me to create memos quickly for my sales during the shows?
Definitely. With RFID integrated MDMobile app, you can just scan the RFID tagged diamond & jewelry and all the items will be added instantly in the memo. You can attend more customers in the saved time.
Got terms and privacy policies?
Here are our Terms of Service, Terms of Use, and Privacy Policy.
Didn’t Find the Answer?
Get in touch to solve any of your query.